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README for Alchemy MailStore Release 8.3

March 2009

Open Text Corporation
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This file contains fixed defects, known issues and their workarounds.

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  CONTENTS
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1. What's New
2. Fixed Defects
3. Known Issues
4. Contacting Technical Support
5. Training


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1. What's New
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EALA now supports Windows Server 2003 R2 (Enterprise Edition) 32 bit and 64 bit and Windows Server 2008 (Enterprise Edition) 32 bit and 64 bit.

EALA Console now supports Microsoft Exchange Server 2007 32 bit and 64 bit.


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2. Fixed Defects
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None



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3. Known Issues
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Installation

Issue 001: While uninstalling EALA, the status of EALA service in Services Console might change to Stopping.

Resolution: Cancel the uninstall process, and restart the computer, and then continue with the uninstall.

Issue 002: User will get an error message while starting EALA service through ArchiveMMC console.

Workaround: This error does not affect the EALA service to start. Currently there is no option to suppress this error. 


Licensing

Issue 003: Do NOT install Alchemy Gold and EALA on the same machine using the 30-day trial license for either product.

Workaround: Install each product on a separate machine when running Alchemy Gold and EALA with trial license versions.


Security

Issue 004: EALA does not support the use of encrypted databases.



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4. Contacting Technical Support
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Please refer to our Web site for a complete listing of Technical Training Session dates.

Technical Support may be reached at:

OpenText Corporation
301 116th Ave SE Suite 400
Bellevue, Washington 98004-6446
E-mail:  support@opentext.com 
Tel:     +1 425.455.6000
Web:     www.captaris.com

When contacting Technical Support, please provide the following information:

- Your contact information:

  - Name
  - Company Name
  - Mailing Address
  - Telephone Number
  - Fax Number
  - E-mail address
  - Product Name

- Product Release and Build Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

- Product Serial Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

- Operating System (Windows 98, Windows 2000 SP2, or Windows NT 4.0 Workstation SP6a with NT 4.0 Option Pack, Windows 2003, Windows 2003 R2 32 bit and 64 bit and Windows Server 2008 32 bit and 64 bit).

- Description of Problem (what steps led up to the error message)

- Any Error Messages

- Release of Alchemy (Build) used to build database


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5. Technical Notes
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Please refer to http://www.captaris.com/Support/ for a list of available technical notes.


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5. Training
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Please refer to http://www.captaris.com/training for a list of Technical Training Session dates.