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README for Captaris Alchemy Release Scripts for Ascent Capture

November 2008

Captaris, Inc.
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This document contains a list of new features, late-breaking developments not included in the documentation for these products, fixed defects, and any known issues and their work-around.

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  CONTENTS
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1. What's New
2. Resolved Issues
3. Contacting Technical Support
4. Technical Notes
5. Training


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1. What's New
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This version of Captaris Alchemy Release Scripts is compatible with Kofax Capture 8.0. 

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2. Resolved issues
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Defect 001: Kofax Release Script return an error at release time. (64538)

Resolution: Fixed.

Defect 002: Alchemy Release Scripts for Kofax Ascent Capture do not support gray scale and color pages for multipage tiff. (63062)

Resolution: Fixed.


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3. Contacting Technical Support
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Please refer to our web site for a complete listing of Technical Training Session dates.

Technical Support may be reached at:

Captaris, Inc.
301 116th Ave SE Suite 400
Bellevue, Washington 98004-6446
E-mail:  support@captaris.com 
Tel:     +1 425.455.6000
Web:     www.captaris.com


When contacting Technical Support, please provide the following information:

- Your contact information:

  - Name
  - Company Name
  - Mailing Address
  - Telephone Number
  - Fax Number
  - E-mail address
  - Product Name

For Alchemy:

- Product Release and Build Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

- Product Serial Number (Listed in Alchemy Build under About Alchemy Build in the Help Menu)

For Alchemy Server and Alchemy Web:

- Product Release and Build Number. For Alchemy Server, listed under the License tab on the Alchemy Server Properties dialog box. For Alchemy Web Engine, listed on the Properties page in the Major and Minor License numbers.)

- Product Serial Number. For Alchemy Server, listed under the Server tab of the Alchemy License Manager. For Alchemy Web, listed under the Alchemy Web tab of the Alchemy License Manager.)

- computer configuration (the number of computers used in the Alchemy Web installation)


General:

- Operating System

- Scanner make and model number (if applicable)

- Description of Problem (what steps led up to the error message)

- Any Error Messages


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4. Technical Notes
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For information regarding current versions of Alchemy products, please refer to the customer Knowledgebase located at http://www.captaris.com/Support/.


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5. Training
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Please refer to  http://www.captaris.com/training for a list of Technical Training Session dates.