* * * * * * * * * * * * * * * * * * * * * * * * * README for Captaris Alchemy Release 8.2 Service Pack 5. December 2007 Captaris, Inc. * * * * * * * * * * * * * * * * * * * * * * * * * This document contains a list of new features, fixed defects, and installation instructions for Captaris Alchemy 8.2 Service Pack 5. * * * * * * * * * * * * * * * * * * * CONTENTS * * * * * * * * * * * * * * * * * * * 1. Service Pack 5 -- What's New -- Documentation Errata -- Upgrade Information -- Fixed Defects -- Known Issues -- Prerequisite -- Installation 2. Contacting Technical Support 3. Technical Notes 4. Training * * * * * * * * * * * * * * * * * * * 1. Service Pack 5 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * What's New * * * * * * * * * * * Select "Disable Audit Logging" when configuring Alchemy Web Engine to stop the Alchemy Web audit log (such as Save, Email, or Print) being sent to Alchemy server. * * * * * * * * * * * Documentation Errata * * * * * * * * * * * The following information supplements existing information in the following guides: Alchemy Administrator User Guide - Retrieving Files and Profile Data section When retrieving information in Label value format to use with Alchemy DataGrabber, only the data file is used since DEF file is not created during the retrieval process. (Page No. 158) For DataGrabber Users: When Label value format option is selected as the output file format and Alchemy DataGrabber is installed; no database definition file (output_filename.def) is created. (Page No. 159) Alchemy Administrator User Guide - Running Alchemy DataGrabber section For DataGrabber Users: A DEF file is created when retrieving information in comma-delimited format whereas, no DEF file is created when retrieving information in Label value format. (Page No. 280) Alchemy Administrator User Guide - Creating a Custom Profile Field section Creating a Custom Profile Field - Truncation value changed from 4000 to 6000. (Page No. 84) Alchemy Server Administrator Guide - Mapping Windows Domain Groups and/or Users to Security Roles section If NetBIOS is disabled either on the domain controller or on the client computer, use host file (C:\WINDOWS\system32\drivers\etc) entries on the client computer to resolve the NetBIOS name of domain/machine name of Domain controller. In this case only the trusted Windows domains (domains that have trust relationship with the current domain) appear in the "Windows Domain" drop down list. For Example, sample entry that maps IP address 172.16.131.100 to host name SamDomain (IP address followed by space followed by NetBIOS name of host) appears as shown below. Comments may be inserted on individual lines or following the host name denoted by a '#' symbol. # For example: 172.16.131.100 SamDomain # source server For more details, about how to add entries to host file, refer: http://technet.microsoft.com/en-us/library/bb727005.aspx If NetBIOS over TCP/IP is disabled on domain controller, disable NetBIOS over TCP/IP on your computer where Alchemy server is installed to view the users and groups of the trusted domains. (Page No. 32) Alchemy Web Administrator Guide - Configuring Alchemy Web Logging Properties section Configuring Alchemy Web Logging Properties - Select Disable Audit Logging when configuring Alchemy Web Engine to stop the Alchemy Web audit log (such as Save, Email, or Print) being sent to Alchemy server. (Page No. 27) * * * * * * * * * * * Upgrade Information * * * * * * * * * * * Prior to upgrading Alchemy Server and Alchemy Web components, we strongly recommend that you manually stop the Alchemy Server service, and the Alchemy Web License Manager and Pool Manager services. * * * * * * * * * * * Fixed Defects * * * * * * * * * * * Defect 001: Emails sent by Alchemy Server when backing up a database have no subject. (61117) Defect 002: Lookup Table changes not saving when table has a space between the values. (60847) Defect 003: Allocated memory for DataGrabber is not large enough. (61303) Defect 004: String search does not work in Search SP4 with a TIFF that has been OCR. (61208) Defect 005: When you search within the search result, the highlight is not refreshing. (56049) Defect 006: Alchemy Server is dependent on Net-BIOS for seeing other domains. (61304) Defect 007: Cannot Troubleshoot Problems with AuBackup.exe. Errors too vague. (61340) Defect 008: Print button grayed out on Alchemy Web with Standard server and Security enabled. (61532) Defect 009: Alchemy Licensing and VMWare. (62330) Defect 010: When clicking on print/save/email the web hangs for 5 minutes then works (Disabling Audit Logging on the FirstViewer). (58904) Defect 011: AutoCAD LT 2008 files crash Alchemy. (61123) Defect 012: Retrieve will not create a definition file when use the Label Value format. (60864) Defect 013: Albatch fails during Indexing phase when trying to build database after a TIFF has been OCR'd. (62579) * * * * * * * * * * * Known Issues * * * * * * * * * * * Issue 001: Alchemy Web Client on Internet Explorer may crash on ActiveX upgrade while opening the contents of a file in 8.2.500 Alchemy Web Server. This generally happens if you have already opened contents of a file in Internet Explorer with different version of Alchemy Web Server. * * * * * * * * * * * Prerequisite * * * * * * * * * * * Captaris Alchemy 8.2 SP4 is prerequisite to SP5. * * * * * * * * * * * Installation * * * * * * * * * * * This service pack is compatible with only Alchemy 8.2 SP4. To ensure that your Alchemy 8.2 installation contains the latest updates and defect fixes you should install this service pack 5 in all computers where you have installed Alchemy client and server components as part of the Captaris Alchemy Content Management Suite. This includes computers where you installed Alchemy Administrator, Index Station, and Search; Alchemy Server, Alchemy Web Engine and Application. To install the Service Pack: 1. Download the Service Pack executable file to a computer where Alchemy is installed. 2. Navigate to the location where you saved the service pack and double-click the executable file to begin the installation. 3. Follow the onscreen prompts to install the service pack. 4. Restart the computer if prompted. (If you stop all Alchemy services before installation, it will not prompt for restart. In this case you need to restart all Alchemy services manually after installation). * * * * * * * * * * * * * * * * * * * 2. Contacting Technical Support * * * * * * * * * * * * * * * * * * * Please refer to our web site for a complete listing of Technical Training Session dates. Technical Support may be reached at: Captaris, Inc. 6025 South Quebec Street, Suite 260 Englewood, Colorado 80111 E-mail: support@captaris.com Tel: +1 520.320.7070 Web: www.captaris.com * * * * * * * * * * * * * * * * * * * 3. Technical Notes * * * * * * * * * * * * * * * * * * * For information regarding current versions of Alchemy products, please refer to the customer KnowledgeBase located at http://www.captaris.com | Support | KnowledgeBase. * * * * * * * * * * * * * * * * * * * 4. Training * * * * * * * * * * * * * * * * * * * Please refer to http://www.captaris.com/training for a list of Technical Training Session dates.