Captaris Tracking Number

Module

Problem

Solution

63444

HP

The ToCompany field does not populate running the HP Module in  EDC 3.0 HotFix 1

This problem has been fixed in this Service Release.  Install the Service Release, then follow these steps:

1. Remove the HP Module.

2. Stop and restart all EDC services.

3. Add the HP Module.

The ToCompany field will now populate.

64572

EDC Manager

EDC licensing sees the default settings as a device, causing it to believe in error that the limit on the number of devices has been exceeded.

Corrected.  Devices are counted properly.

64613

XML Generator

When users configure the advanced settings in EDC to convert jobs to Single Page TIFF, the XML Generator only converts the final page to TIFF, and does not output the other pages.

To make the Single Page TIFF option work as expected:

1. Open EDC Monitor.

2. Go to Tools > Advanced EDC Configuration.

3. Highlight the XML Generator, and click Edit.  This brings up the XML_Generator Module Configuration dialog box.

4. Highlight RightFax_to_XML, then click  Advanced Options.  The RightFax_to_XML DataFlow dialog box opens.

5. Select Convert_to_TIFF in the left  pane.

6. Highlight the Convert_to_TIFF task in the right pane, then click the Edit Task button.

7. In the Convert Task Options dialog, select Singlepage Tiff from the Format drop-down list.

8. Click OK.

9. Choose Copy_Files_SingleDestination in the left pane.

10. Highlight the Copy_Image task in the right pane, and click Edit Task.

11. You will now make three changes in the FileCopy Options dialog.  In the Source panel:

• Type Page*.tif into the Filename text box if you want to see cover pages only on received faxes.

•  Type *.tif into the Filename text box if you want to see cover pages on sent and received faxes.

12.   In the Destination panel, type {UniqueID}_nnn.tif into the Filename text box.  Note: Include the underscore.

• nnn represents the first page number of the single page TIFF files, e.g. {Unique_ID}_001 would create a series of TIFFs whose suffixes would start with 001.tif; {Unique_ID}_10 would create a series of TIFFs whose suffixes would start with 10.tif and would be limited to 90 pages numbered 10 – 99.

• Note that RightFax limits faxes to a maximum of 999 pages, so having more than three digits is not meaningful at this time.

13.   In the If file already exists? drop list, choose Rename by incrementing embedded numbers in the base file name.

14.  Exit all open dialogs by clicking OK or Close, as appropriate.

65378

EDC Monitor / Xerox

Adding multiple Xerox repositories that have a total length of more than 257 characters causes EDC Monitor to crash.

Increased the size of the buffer so EDC Monitor does not crash.

66265

HP

The FromName cover sheet code is not populated on faxes sent from HP devices.

Corrected.  The FromName is populated on faxes sent from HP devices.

66278

DIB / Canon MEAP

Debugging logs of the DIB program contain password information as plain text.

Corrected.  The password displays as encrypted text.

66437

EDC Connector Manager / Canon MEAP

Cover sheets do not work with the Canon MEAP.

Corrected.  Cover sheets do work with the Canon MEAP.

66539

EDC Monitor / Canon

FromName, Fax Number, Phone Number and Email Address are not populated on cover sheets.

Corrected.  FromName, Fax Number, Phone Number and Email Address are populated on cover sheets.

66681

Xerox

Print Notifications do not work on certain Xerox devices with accounting turned on.

Corrected.  Print Notifications work properly with accounting turned on.

67434

Canon

Emails sent in Standard mode from the Canon MEAP through EDC fail with invalid characters in the fax number.

Corrected.  Emails sent in Standard mode from the Canon MEAP through EDC work properly.

67872

HP

Print Notifications do not work in EDC 3.0 Feature Pack 1.

Corrected.  Print Notifications work properly.

Captaris Tracking Number

Module

Problem

Solution

59705

Legacy HP

Faxes are sent by the WALKUP user even when the User ID field has been populated with a specific User ID during configuration.

Follow these steps to correct the problem on your RightFax server:

1. Uninstall the Legacy HP Module.  2. Stop, and restart all EDC Services.  3. Reinstall the Legacy HP Module.

If you need further assistance, please call Captaris Product Support at (520) 320-7070.

60035

Sharp

The FromName in the XML submitted by the Sharp MFP is ignored by the server.  The resultant fax uses the From Name that was set as the default during configuration of the Sharp Module.

Corrected. The server no longer ignores the FromName in the XML submitted by the Sharp MFP.

61153

Konica-Minolta, Sharp, Xerox, HP

Per-device settings configured using the Control Panel are ignored by the device.

Corrected.  Per-device settings configured using the Control Panel are no longer ignored by the device.  Settings configured using the Control Panel now act as default values that are used unless the user overrides them at the device.

61357

EDC Services

Enabling Daylight Savings Time (DST) causes MFP Print Notifications to display the "Completed at" time incorrectly.

Corrected.  The "Completed at" time now displays correctly.

61896

Canon MEAP

Global Assembly Files are missing from RightFax 9.3 Feature Pack 2, and these files are necessary for proper functionality of the Canon MEAP.

Corrected.  The missing Global Assembly Files are included in MFP 3.0 Feature Pack 1.  The Canon MEAP now works properly.

62202

EDC Services

For all modules, when a user account is set to automatically delete outbound results when faxes are successfully sent, the print confirmation contains errors.

Corrected.  For all modules, when a user account is set to automatically delete outbound results when faxes are successfully sent, the print confirmation no longer contains errors.

63034

XML Generator

XML Generator cannot output to HTTP.  FileCopy fails all jobs with a message that jobs have been skipped by filter.

Corrected.  XML Generator can output to HTTP.  Jobs are no longer skipped by filter.

63228

XML Generator

EDC 3.0 Convert_to_TIFF displays "No tasks are defined for Convert to process" after configuration change, and fails to convert image files.

Corrected.  Image files are converted properly after configuration change, and Convert_to_TIFF no longer displays error message.

63642

HP

Automatic Print Notifications do not work unless the ReportPrinter prompt is specified.

Follow these steps to correct the problem on your Captaris fax server:

Please note, you must install RightFax 9.3 Feature Pack 2 Service Release 3, as well as MFP Module (EDC) 3.0 HotFix 1 before applying this fix.

1. Run the HP Digital Sending Software (DSS) and click the Workflows tab.

2. Expand Common MFP Group in the list and find the RightFax menu you added when you initially set up your RightFax User Interface on the HP (Refer to Chapter 2 of the RightFax MFP Module 3.0 HP Extension guide included in the Supplemental Documentation folder of this Feature Pack for more information on this process).

3. Expand the RightFax Menu.  You should have at least one  form listed.  Open the forms and look for the one that lists your HP repository folder in the Folder Path field in the Workflow Form dialog box.

4. In the Prompts section of that Workflow Form dialog box, click Add.

5. In the Add Prompts dialog box, select [DSS]MFPNAME from the Available Prompts. Add it to the Prompt List and click OK.

Note: Only add devices that are capable of printing to the group with which you associate the [DSS]MFPNAME.  It may be necessary to create multiple groups if there are devices without print capabilities connecting to DSS.

64328

HP

Print notifications do not work when using HP LanFax.

Corrected.  Print Notifications now work when using HP LanFax.

64338

HP

When using WorkFlow fax method, erroneous files are laid down in the HP Repository folder, leading users to believe there is an issue with notifications.

Corrected.  The erroneous files are no longer laid down in the HP Repository folder when using the WorkFlow fax method.